1. Who sells
Paddle.com is our reseller and merchant of record. Paddle processes payments, collects taxes and issues invoices. Paddle's Buyer Terms apply to your purchase.
2. 14-day money-back
If you are a new subscriber, you can ask for a full refund within 14 days of your first payment, for any reason.
3. EU and UK consumers
If you live in the EU or UK you also have a statutory right to withdraw within 14 days of subscribing. If you asked us to start the service immediately and then withdraw, we may deduct an amount proportional to the service you have used. To withdraw, use the link in your receipt or contact support@tradeforgelive.com.
4. How to request a refund
Email support@tradeforgelive.com or use Paddle's help centre. We tell Paddle, which sends the refund to your original payment method.
5. After the first 14 days
Payments are not refundable except where the law requires it or if we failed to provide the service. Cancelling stops future charges; your access continues until the end of the paid period.
6. How to cancel
Settings > Billing > Cancel subscription, or through your Paddle receipt link. No notice period is needed.
7. Renewals and price changes
Subscriptions renew automatically. We remind you where the law requires it. We give at least 30 days' notice of price increases, and you can cancel before they apply.
8. Chargebacks
Please contact us before disputing a charge. Accounts with unresolved chargebacks may be suspended.
9. Contact
support@tradeforgelive.com